Occupational Violence Training

Minimise the Impact of Occupational Violence in Your Workplace.

In today’s work environment, ensuring the safety and well-being of employees is of critical importance. Aggressive or violent behaviour by customers, employees and even managers have in immediate impact which affects productivity and workplace morale. Implementing workplace occupational violence training not only contributes to meeting your work health and safety obligations, but it also helps reduce the risks, and fosters a culture of safety and respect within the workplace.

Training to identify and mitigate the risk of occupational violence
During the pandemic, many businesses became aware of the potential for abusive and even violent behaviours that their employees may be subjected to during the course of their workday. Unfortunately, these risks existed long before that time, and continue to be present today. Workplaces must acknowledge these risks and take steps to minimise them wherever possible. This course will provide management guidelines for conducting valid risk assessments and the development of effective control measures wherever possible.

Training to reduce the effects of occupational violence events.

Even robust control measures cannot ensure that your workplace will always be 100% violence free. Certain industries have higher customer facing roles, and by their very nature may be high risk for occupational violence. Provide your staff with the essential skills and knowledge to effectively handle and mitigate incidents of occupational violence.
In this course they will learn effective debriefing and psychological support skills to assist in post incident management.
With effective training, workplaces can foster a more supportive atmosphere, enhancing staff mental health and wellbeing, even in challenging career rolls.

These skills are not only crucial for maintaining a safe work environment but also beneficial in personal interactions and community settings. Moreover, employees who feel confident in their ability to manage challenging behaviours are more likely to experience reduced stress and increased job satisfaction, contributing to their overall well-being.

Benefits for the workplace
This training offers numerous benefits for both workplaces and individuals. For organisations, implementing effective strategies to manage occupational violence can lead to –

• a reduction in workplace incidents, minimizing disruptions and potential legal liabilities.
• a safer work environment not only protects employees but also enhances the organization’s reputation, attracting top talent and fostering a culture of trust and respect.

Benefits for individuals
For individuals, this training provides invaluable skills that extend beyond the workplace. Participants will learn

• practical techniques for de-escalating potentially volatile situations.
• to improve their communication and conflict resolution abilities
• to develop skills to personally manage themselves after an incident.

What You Will Learn

Through a combination of theoretical knowledge and practical exercises, participants will gain a deep understanding of the causes and triggers of occupational violence, as well as effective intervention strategies. Our experienced trainers bring a wealth of expertise and real-world insights, making the learning experience engaging and impactful.

Your business, your needs.

Our program can be tailored to meet the unique needs of various industries, ensuring that the training is relevant and applicable to your specific work context. Speak with our training development team for details on bespoke training for your business.

WHY STUDY WITH US?

HOW TO GET STARTED