Cancellation and Refund Policy

At KINNECT Training our goal is to make your training experience a great one. We understand that even the best plans have to change sometimes and our cancellation and refund policy is designed to be as student friendly as possible. Here are the details:

  • Full payment of your course fees is required to guarantee your spot on the course unless prior arrangements have been made with us;
  • A 24 hour cooling off period applies to all purchases where a face to face course has not been commenced or an online course has not been accessed;
  • If you have commenced an online course and feel you would prefer a face to face course, just let us know and we’d be happy to transfer your enrolment to the next convenient course and location;
  • You may change or cancel your enrolment for face to face courses up to five business days before the course commences without penalty and you’ll be entitled to a full refund of the course cost;
  • Within 5 business days of the course commencing you may transfer your enrolment to another date, location or online (where it is available), or transfer to another participant without any penalty for the first instance. After this there will be a transfer fee of 50% of the course cost up to $250.00;
  • Where undertaking a webinar or a practical assessment (eg: Workplace Drug and Alcohol Testing Course), notification of cancellation must be provided 24 hours in advance otherwise a re-scheduling fee of $200.00 will apply;
  • Online courses which have not been accessed (logged in or commenced) within 3 months will be entitled to a full refund (minus a $75 admin fee). After this period we are more than happy to provide you with an extension to complete the course, however a refund will no longer be provided.
  • Once the course has commenced unfortunately there is no ability to refund or transfer your enrolment except under extenuating circumstances (this includes accessing online courses). This includes non-attendance on the day of training. Talk to us to see what we can do for you;
  • On rare occasions we will need to cancel or postpone a course. We will do everything possible to ensure this does not occur, but if it does, you will be entitled to a full refund of the course cost and we will notify you as quickly as possible;
  • Should you have any concerns with our policy and your enrolment you may discuss this with us by contacting 1300 591 548 or emailing

Queensland Health and Safety Representative Course

In addition to the above policy, the following applies to the KINNECT Training Cancellation and Refund Policy.

  • Individual enrolments are not confirmed until course fees are paid. A tentative seat in the course will be held but may be sold to another fee paying student if full payment is not made. KINNECT Training will contact you for payment and first opportunity to secure the spot should this situation occur.
  • Tentative enrolments for individuals or companies may not be held within 21 days of the course commencement without confirmation of payment or a purchase order being provided by the organisation.
  • Within 10 business days of the course commencing a 50% fee will apply to full course cancellation or transfer of enrolment to another date or location. Alternatively, you can transfer your enrolment to another participant for the same date and location without any penalty.


KINNECT Training have policies in place to ensure timely payment of accounts. Any foreseeable delayed payments must be communicated to KINNECT Training before the due date and must be followed with a confirmed expected payment date. KINNECT Training’s preferred payment method is via EFT however we do accept Credit Card and Cheque.

  • Electronic Funds Transfer
  • Credit Card
    • Follow the link on your invoice to our online payment portal or;
    • Call the team on 1300 591 548
  • Cheque
    • All cheques must be posted to PO BOX 8264, Woolloongabba, QLD 4102

Suspension Policy – Company Accounts

KINNECT Training reserve the right to suspend an account if overdue accounts remain unpaid. Where your account has been identified for suspension you will receive communication via phone and email (with formal notice of suspension) three business days prior to the suspension. After that grace period if the account still remains unpaid your account will be suspended. After all outstanding invoices have been paid in full KINNECT Training reserves the right to review your payment history before agreeing to reinstate the account.

Trainwest Partnership Handbook

KINNECT Training delivers and assesses Nationally Recognised programs on behalf of Trainwest (RTO#51807) and Statements of Attainment will be issued by Trainwest. The Trainwest Student Partnership Handbook is available by Trainwest Partnership Information Handbook – KINNECT Training

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