A practical webinar on identifying psychosocial barriers early and supporting meaningful return-to-work outcomes.
The CLEAR Framework
Most Return to Work Coordinators know the legislation. Few feel confident having the conversations that actually keep a recovery on track. This session introduces the CLEAR framework — a practical way to recognise psychosocial risk early, and respond before it derails a return-to-work plan.
RTW Coordinators complete the training. The hard part starts after.
Once the legislative modules are done, most coordinators can recite the obligations. What the training rarely covers is what to actually say, to whom, and when — and how to tell a psychosocial barrier apart from a straightforward delay.
“How do I have these conversations?”
“How do I influence a supervisor I don’t manage?”
“How do I recognise a psychosocial barrier early?”
“How do I keep a plan on track once it stalls?”
Five levers, not fifty hazards
A coordinator can’t eliminate every psychosocial hazard in an organisation — they usually don’t have that authority. But they can influence five things, every day, regardless of their seniority.
- Communication and consultation
- The immediate supervisor
- The work environment a person returns to
- The design of suitable duties
- The review process over time
How CLEAR maps to psychosocial hazards
Each letter is a lever a coordinator can pull, mapped directly to the psychosocial hazards named in the Code of Practice — hover or tab through each row to see it switch on.
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CLEAR translates psychosocial hazards and legislative process into practical conversations, leadership actions and workplace decisions — the things a coordinator can actually reach.
How CLEAR maps to psychosocial hazards
| CLEAR Element | Hazards Addressed | What Coordinators Learn | Outcome |
|---|---|---|---|
| C – Communication & Consultation |
|
How to establish trust early, ask better questions, involve the worker, engage supervisors, and build a shared understanding of the return-to-work plan. | Better engagement. Earlier identification of barriers. Greater worker ownership. |
| L – Leader (Supervisor) Support |
|
Many RTW plans succeed or fail because of the immediate supervisor. This module builds the supervisor’s role clarity, expectations and confidence. | A supervisor who knows exactly what to say and do—not one working from instinct. |
| E – Environment & Culture |
|
How to assess what a person is actually returning to—not just whether they can perform the duties, but the workplace around them. | “What is this person actually returning to?” replaces “Can they perform these duties?” |
| A – Assignment Clarity |
|
How to build meaningful duties through clear expectations, appropriate workload, autonomy, capability and purpose. | One of the strongest predictors of a sustainable return to work. |
| R – Review & Response |
|
How to review regularly, recognise early warning signs, and adapt the plan before recovery stalls. | Recovery keeps moving instead of quietly losing momentum. |
|
Most Psychosocial Training Asks
“Have you considered these hazards?”
|
CLEAR Asks
“How do these hazards influence this person’s recovery—and what conversation should happen next?”
|
WHY IT MATTERS
The benefit reaches everyone in the return-to-work relationship
Worker
WorkerFeels heard
Builds trust
Meaningful work
Better recovery
Supervisor
Gains confidence
Practical conversations
Clear expectations
Reduced uncertainty
Employer
Sees earlier intervention
Improved communication
Reduced delays
Reduced psychosocial risk
Coordinator
Becomes an influence
Moves beyond paperwork
Facilitates recovery
Leads, not just administers
YOUR FACILITATOR
Led by a practitioner who works in this every day
Vivian Crick
Occupational Therapist | Human Systems Advisor | Executive Coach
Vivian brings more than 30 years’ experience across rehabilitation, workplace health, leadership and human behaviour. She works with organisations to make sense of complex people problems and translate that understanding into practical action. Vivian developed the CLEAR Framework to connect psychosocial hazards with the conversations and decisions that support meaningful return to work.
WHO IT’S FOR
Built for the people holding a return-to-work plan together
- ✓ Rehabilitation and Return to Work Coordinators (RRTWC)
- ✓ Supervisors and managers involved in RTW planning
- ✓ HR and WHS professionals managing injury claims
- ✓ Anyone who wants suitable duties to become meaningful duties
Reserve Your Place
22 October 2026
12:00pm AEST
Vivian Crick
$49 per person
Places are limited.
A recording is provided to everyone who registers, whether or not you can attend live.
Questions before you register
Do I need to be a qualified RTW Coordinator to attend?
No. The session is built for anyone holding a return-to-work plan together — coordinators, supervisors, HR and WHS professionals. No prior qualification is assumed. If you’re already a qualified RRTWC, the CLEAR framework gives you a practical structure for the conversations your legislative training didn’t cover.
What do I need to join?
A computer or tablet with a stable internet connection, and speakers or headphones. We’ll email your Teams webinar link before the session. No software purchase is required. A microphone and camera are optional — you’re welcome to listen in and use the chat to ask questions.
Is this a substitute for RRTWC-approved training?
No. This is professional development, not accredited or regulator-approved Rehabilitation and Return to Work Coordinator training. It assumes you’ve either completed that training or work alongside someone who has. If you need approved RRTWC training, call us on 1300 591 548 and we’ll point you to the right course.
Will I receive a recording if I can't attend live?
Yes. Everyone who registers receives the recording, whether or not you attend live. It’s sent after the session so you can watch at a time that suits you, or revisit the CLEAR framework later. Registering purely for the recording is entirely reasonable.
How much does it cost to attend?
$49 per person, including the recording and any supporting materials. Booking for multiple people from the same organisation is the same rate — select the multiple-persons option at checkout. Registration is through our secure booking system and places are limited.
HOW TO GET STARTED
Register Your Place
Reserve your place by clicking the Register Now button. You’ll be taken to our secure booking system to complete your registration and payment. If you have any questions, you can call us on 1300 591 548 or email support@kinnecttraining.com.au.
Confirmation & Access
Once you’ve registered, you’ll receive a confirmation email with your booking details. Closer to the webinar date, we’ll send you everything you need to join the live session, including the webinar link and any supporting information.
Join the Webinar
Log in a few minutes before the scheduled start time and take part in the live session with Jonathan Wilson. If you can’t attend on the day, don’t worry—a recording will be provided to all registered participants so you can watch it at a time that suits you.